1. Regular orders may be canceled within 24 hours of placing the order if not already shipped. Any order canceled after 24 hours, will be a subject to a 25% restocking fee. To cancel the order, please call us at (818) 999 2174 . Please Note: e-mail cancellations will not be accepted.
2. Once an item or an order has been shipped it cannot be canceled, and you will have to process a regular return.
3. Special order items are non-cancelable.
1. Returns or Exchanges can be made within 15 days from the day you receive your merchandise. Returned or Exchanged product may be a subject to a 25% restocking fee.
2. Customer will be responsible for freight charges and other applicable fees.
3. To receive a refund, please make sure of the following:
4. Prior to returning the merchandise, customers need to e-mail or call us for
Return Authorization number. Any returns without a Return Authorization number will not be accepted.
5. All returns with valid RMA must be shipped to the following address:
Discount BBQ Online
21140 Ventura Blvd Woodland Hills CA 91364
Special Order Returns
1. Special order items cannot be canceled or returned. If defective, you may only exchange these items for the same product.
2. Special order merchandise is considered to be the one that has color and trim options other than stainless steel. Most of the hi-end appliances are non-stocking merchandise and have to be built and ordered specially to fulfill your order; therefore it's considered to be special order merchandise. Please call us at (818) 999 - 2174 if you are uncertain about any part of this return policy or if you have unanswered questions before you place an order.
3. Please note that special order merchandise usually take longer to receive.
1. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
2. We will do our best to process the return quickly. Please allow 15-25 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 15 days for delivery of check via USPS.
All merchandise is inspected, checked, and packaged by the manufacturer prior to release to the shipping company. But in spite of our best efforts, shipping damage can and does sometimes occur. Here's what to do before signing for delivery:
Different Shipping/Billing Addresses
If your Billing Address is different than yourShipping Address, please expect 24-48 hours for bank verification, before your order will ship. To expedite the verification process, you can list your shipping address with your financial institution.
Price Changes, Typos & Omissions
Our company strives to provide the most complete and accurate information on all products and services. However, we reserve the right and cannot be held responsible for the change of price due to the price changes by the manufacturer, and/or typos or omissions. We are not obligated to honor incorrect prices.